Shipping & Returns

Shipping Policy

All orders ship via FedEx and arrive in 2-4 business days. We can ship to your home or business address, but not to a PO Box.

Shipping is free for orders of $29 or more. 

There is a flat $5 fee if your order is less than $29.00.

We only ship within the US.

302 Skincare Return & Refund Policy

We want you to love your 302 products! Should you ever need assistance with the products or their proper use, please email us.

Please note that these are natural products. Many of them require that you shake before use, as natural ingredients may separate. This is not a quality issue.

You may return a full sized item(s) in original/unopened condition within 30 days of the purchase for a refund. The customer is responsible for return shipping cost. If you return please make sure to send the item properly packaged and with the tracking option.

Opened or used product cannot be returned. 

The Intro Kits and sample sized actives cannot be returned.

Please contact us immediately if you wish to begin a return.

If you receive damaged items, such as a leaking tube or broken bottle of serum, we will gladly replace the item for you. Please take a photo of the damage and the package, and email it to us so we can file this with the fulfillment center. 

Please email or call for return instructions:  

[email protected] or (310) 633-3879

Please allow up to14 business days to process your refund, though it will likely require less time.

E-book / Printable - Refund Policy

Printable products are in PDF form for easy download.  There are no “hard” or printed books available.  

There are no refunds on these purchases.

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